| Rev#: | Date: | Nature of Change: |
|---|
| 1.0 | 06/30/2006 | New version consolidates, expands and restructures previously published telephone directories. |
| 1.1 | 07/21/2006 | Added Provider Services Field Staff entry and changed title of Provider Information Unit entry. Made minor formatting and character spacing changes. |
| 1.2 | 11/07/2006 | Changed Oahu HHIN phone number to new number. |
| 1.3 | 12/28/2006 | Updated Automated Answering System section under Providers-General. |
| 1.4 | 04/12/2007 | Changed Provider Information Unit toll-free number. Corrected revision number 1.3. |
| 1.5 | 11/15/2007 | Changed the Oahu Provider Information Unit telephone number. |
| 1.6 | 02/04/2009 | Revised Customer Service phone tree list to reflect current version of phone menu. |
| 1.7 | 09/03/2009 | Automated Answering System instructions were updated with changes effective May 1, 2009. Second bullet that says to press 2 for Provider Services changed to say press 2 for Health Care Professional. Section that says to press 5 for medical plan benefit and claims questions, added a fourth bullet that reads Press 4 for All Others. |
| 1.8 | 01/14/2011 | Removed bullet from BCC section regarding patient registration |
| 1.9 | 07/18/2011 | Revised named for Healthways capabilities and made other minor changes. |
| 1.10 | 10/04/2011 | Consolidated and updated all contact information for HMSA. The previous "HMSA Telephone Directory", "HMSA Fax Directory" and "HMSA Mailing Address Directory" has been consolidated into this new page, which is now called the "HMSA Directory". |
| 1.11 | 11/14/2011 | Added contact information for Claims, Pharmacy and made other minor grammatical fixes. |
| 1.12 | 08/28/2012 | Updated the Pharmacy phone number from 808-529-8964 to 808-533-1482. |
| 1.13 | 12/31/2012 | Replaced the Medco content with CVS Caremark content. |
| 1.14 | 01/07/2013 | Added a new section and contact information for "HMSA's Behavioral Health Services - Commercial, FEP, FED 87 (Beacon Health Strategies)" |
| 1.15 | 10/08/2013 | Updated the contact information for Beacon Health Strategies. |
| 1.16 | 03/17/2014 | Added the new email for provider appeals. |
| 1.17 | 01/21/2016 | Updated fax number in the HMSA's Disease Management Services section. |
| 1.18 | 06/10/2016 | Updated the mailing information for the Provider Data Administration & Provider Correspondence. |
| 1.19 | 02/10/2017 | Removed (2) 65C Plus references and changed the toll-free number for the Medicare Program from 1 (800) 776-4672 to 1 (800) 660-4672. |
| 1.20 | 03/14/2017 | Updated the Provider Data and Contract Administration on Oahu and NI phone numbers. |
| 1.21 | 03/17/2017 | Updated the Provider Data and Contract Administration to Provider Data Administration. |
| 1.22 | 04/24/2017 | Updated to "Beacon Health Options." |
| 1.23 | 08/07/2017 | Under HHIN ETS Outreach, change phone # from "5851" to "6275": |
| 1.24 | 08/07/2017 | Under HHIN ETS Outreach, change phone # from "6275" to "6255": |
| 1.25 | 08/16/2017 | Added back Appeals Unit contact information. |
| 1.26 | 09/13/2017 | Added QUEST Integration Claims address information to the Claims section. |
| 1.27 | 12/11/2017 | Changed "Medicare Program (Akamai Advantage) Members" to "Medicare Advantage Members". |
| 1.28 | 03/26/2018 | Updated title to HMSA's Behavioral Health; includes content update (address). Removed outdated webinars: Coreo Learning Series & Risk Adjustment - The Importance of Coding Specificity and Documentation |
| 1.29 | 04/17/2018 | The Pharmacy fax number was updated. |
| 1.30 | 10/31/2018 | Updated the Dental Provider Services Field Representatives contact information. |
| 1.31 | 06/01/2020 | Updated Membership Connection to Membership Verification Line. Reformatted page. |
| 1.32 | 08/31/2020 | Updated Time and Fax # for Case Management/Care Coordination/Managed Care Services. Added link to the referral form. |
| 1.33 | 03/23/2021 | Updated the Provider Data Administration contact information. |
| 1.34 | 06/23/2021 | The current source documents have been moved to a new document repository and links have been updated. HMSA_Provider _Referral Form.
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