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HHIN+ Documents & Information

HHIN+ (Hawaii Healthcare Information Network) is a free secure HMSA website that participating providers use to access members’ plan, benefit, and claim information.

 

HHIN+ can be accessed at https://hhinplus.hmsa.com.

 

Important Update: HHIN+ will be rolling out Multi-Factor Authentication (MFA). For more information, please refer to our HHIN+ MFA FAQs.



 

Frequently Accessed Documents:

Return all pages to:  HMSA Electronic Transaction Services

 

MAIL:

PO Box 860

Honolulu, HI 96808

Mail Code: ETS-6

 

FAX:  (808) 948-6008


 

General Information

HHIN+ User & Information Guides:

 

Transactions that are available on HHIN+ include:

  • Eligibility verification
  • Plan benefits
  • Claim status
  • Preauthorization requests
  • Fee Schedules
  • Report to Provider
  • Travel Request Form
  • E-1099s (Available upon request only)

 

HHIN+ provides information for these plans:

  • HMSA Commercial Plans (PPO, HMO)
  • HMSA Medicare Advantage
  • HMSA QUEST Integration
  • HMSA BlueCard Program
  • Federal Employee Program

  

 



 

CONTACT US

 

HMSA’s Electronic Transactions Services (ETS) unit handles all of your electronic product needs. We will assist you from the initial request to the set-up & training.

 

Business Hours: Monday through Friday from 7 a.m. to 5 p.m.

 

 

ETS Outreach:

For more information about HMSA’s electronic products, to request a new setup, or if you need training, please contact Electronic Transaction Services Outreach.

 

HHIN+ Help Desk (Technical Support):



 
Resources available to assist with patient care due to the Maui fires.

 

HHIE

Hawaii Health Information Exchange (HHIE) stands with the Maui communities affected by the wildfires and will support health care partners by making its Community Health Record (Health eNet) portal available at no charge for six months to Hawaii providers not currently participating with HHIE who are servicing affected patients.

The secure portal includes demographics, insurance, clinical history, laboratory results, and ambulatory medication histories for Hawaii residents statewide, allowing providers to deliver optimal care to residents in the affected communities.

Please contact info@hawaiihie.org or call (808) 441-1374 for more information.

 

Wireless Priority Service

Providers can sign up for wireless priority service at https://www.fcc.gov/general/wireless-priority-service-wps.

This access provides you with priority to the wireless network when/if service goes down.

 

HMSA Akamai Advantage® is a PPO plan with a Medicare contract. Enrollment in HMSA Akamai Advantage depends on contract renewal.
Rev#:Date:Nature of Revision:
5.002/26/20261100-1677757-1758257 The Access Request and Contract to Preserve Confidential Information Form v2 has been posted.
4.612/08/20251100-1205570-1639556 The 2025 HHIN+ User Guide v11.2025 has been posted.
4.507/15/20251100-125542-1413300 The 2025 HHIN+ User Guide v7.2025 has been posted.
4.406/13/20251100-1205535-1372000 The 2025 HHIN+ User Guide v6.25 has been posted.
4.304/30/20251100-1205521-1325850 Posted information regarding HHIN+ Multi-factor Authentication. Added a link to the FAQ.
4.204/23/20251100-1205521-1315350 The Business Associate Authorization and Electronic Trading Partner Agreement form links have been refreshed. Obsolete documents have been removed from the file section of this article. 
4.103/18/2025Added the following bullet point under Transactions that are available on HHIN+ include: E-1099s (available through a separate user ID)
4.003/17/20251100-1205514-1280500 The Access Request and Contract to Preserve Confidential Information Form has been updated and posted.
3.4 (v22)12/24/20241100-956557-1205214 Posted an updated 2024 HHIN+ User Guide (v12.23.24)
3.3 (v21)12/16/20241100-956557-1194350 Posted an updated 2024 HHIN+ User Guide (v12.6.24)
3.2 (v20)06/06/20241100-956527-1070750
Content update. Removed HHIE and Wireless Priority Service information at the top of the article as it is also located at the bottom. Added a hyperlink to the HHIN+ login.
3.1 (v19)05/14/20241100-956522-1054153
The 2024 HHIN+ User Guide - Part 1 has been posted.
3.0 (v18)02/05/2024The following disclosure statement has been added: 
HMSA Akamai Advantage® is a PPO plan with a Medicare contract. Enrollment in HMSA Akamai Advantage depends on contract renewal.
2.5 (v17)10/12/2023Posted additional information to the Frequently Accessed Documents section and updated the Contact ETS Outreach hyperlink.
2.4 (v16)09/07/2023Added a link to HHIN+ User Guide Videos under the HHIN+ User & Information Guides section.
2.3 (v15)08/11/2023Added information regarding Resources available to assist with patient care due to the Maui fires.
2.2 (v14)08/02/2023The following were removed:
HHIN Easy User Guide-Chapter 1 (Log-in, Registration, Eligibility)
HHIN Easy User Guide-Chapter 2 (Claim Status, Benefits, Travel Request Form)
HHIN+ banner
2.1 (v13)06/20/2023Added a banner with a link to the new HHIN+ website. Updated the link to the HHIN+ FAQs
2.0 (v12)06/16/2023Added a link to the 2023 HHIN+ User Guide. Six references of HHIN were updated to HHIN+, including the title of the article. 


 
Rev#:Date:Nature of Change:
 9/20/2017First Published
2.009/20/2017This document replaces the previous version. Merges content from Hawaii Healthcare Information Network (HHIN) (now obsolete) with the previous version of this page.
2.110/08/2019Moved the HHIN User & Information Guides section to the top of the General Information section and added "Travel Request Form" after the HHIN Easy User Guide-Chapter 2 description. Under General Information, added a bullet point "Travel Request Form" to the Transaction that are available on HHIN section. 
2.210/09/2019Changed "Akamai Advantage" to "Medicare Advantage" under the General Information section. 
2.305/21/2020Removed the link to the obsolete  version of the page. 
2.405/12/2021Posted the current HMSA Trading Partner Agreement (fillable PDF) revised 4/2021.
2.505/13/2021The current source documents have been moved to a new document repository and links have been updated. Relevant files will remain attached to this article until they are updated with a new version.
HMSA_Access_Request_and_Contract_to_Preserve_Confidential_Information_Form
HMSA_Business_Associate_Authorization_Form
Change_to_HHIN_Provider_List_Form
2.606/04/2021The current source documents have been moved to a new document repository and links have been updated. Relevant files will remain attached to this article until they are updated with a new version.
HHIN_Online_User_Guide_Chapter2_05-2020
HHIN_Online_User_Guide
2.7 (10)07/13/2021The current source documents have been moved to a new document repository and links have been updated. Relevant files will remain attached to this article until they are updated with a new version.
Electronic_Transaction_Services_Brochure
Electronic_Provider_Access
2.8 (v11)01/05/2023The following document has been posted: 
HHIN+ Frequently Asked Questions
Details
HHIN-Documents-Information
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